Shipping & Returns

At Trogography, we want shipping costs to be clear and straightforward before you place your order.

Fine Art Prints

Shipping is complimentary on all fine art print orders delivered within the United States. The cost of shipping is included in the purchase price, so there are no additional standard shipping charges.

Each fine art print is carefully packaged and shipped directly from our professional printing partner to the shipping address provided at checkout.

Books and Other Physical Products

Shipping charges for hardcover books and other physical merchandise are calculated or displayed during checkout. Any applicable shipping costs will be shown before you complete your purchase.

eBooks and Digital Downloads

Digital products are delivered electronically and do not require physical shipping. No shipping charges apply.

Shipping Destinations

Our standard shipping arrangements apply to orders delivered within the United States. If you are interested in international delivery, please contact us before placing an order to discuss availability and potential additional costs.

We want you to be delighted with your purchase from Trogography. If a fine art print or hardcover book isn’t quite what you expected, we offer a 30-day return policy.

Fine Art Prints and Hardcover Books

Fine art prints and hardcover books may be returned for any reason within 30 days of delivery, provided they are returned in their original condition. Books must be unused and free of damage or excessive handling.

If you wish to return an item:

• Please contact us before shipping your purchase back so we can provide return instructions.
• You are responsible for securely packaging the item to prevent damage during return shipping.
• Return shipping costs are your responsibility unless the return involves damage, a defect, or an error on our part.
• Items must be returned in the same condition in which they were received.

We recommend keeping all original packaging materials until you are certain you will not be returning your purchase.

Refunds

Once your returned item has been received and inspected, we will process your refund if the return meets the conditions described above.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider.

For standard returns, original shipping charges are non-refundable. Refunds will cover the purchase price of the returned item, excluding any original shipping charges. If the return results from a damaged, defective, or incorrect product, we will cover applicable shipping costs and provide an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us rather than initiating a standard return. We will work with you to resolve the issue at no additional cost, as explained in the next section.

eBooks and Digital Downloads

Because digital products are delivered electronically, eBooks and other downloadable products are generally not eligible for returns or refunds once access has been provided, except where required by law or where the product is defective or cannot be accessed as described.

If you encounter a problem downloading or accessing a digital purchase, please contact us so we can help resolve it.

Domestic Orders

This return policy applies to physical products shipped within the United States. Any applicable rights under consumer protection laws remain unaffected.

We take great care in producing, packaging, and delivering our fine art prints and hardcover books. However, we understand that occasionally something may go wrong during production or shipping.

If your order arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

Reporting a Problem

If you discover an issue with your order, please contact us through our Contact Us page as soon as reasonably possible.

When contacting us, please include:

• Your order number.
• A brief description of the problem.
• Photographs showing the damage, defect, or incorrect item, if applicable.
• Photographs of the original packaging if the damage appears to have occurred during shipping.

Replacements and Refunds

Once we review the information provided, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

If a product arrives damaged, defective, or incorrect, we will cover the cost of an approved replacement and any necessary return shipping.

Returning Damaged Items

Please do not return a damaged or incorrect item before contacting us.

Depending on the circumstances, we may ask you to return the original item or provide additional photographs. If a return is necessary, we will provide instructions and a prepaid return shipping label.

We recommend keeping the original packaging until the issue has been resolved.

Our goal is simple: to make sure you receive the artwork or book you ordered, in the condition you deserve.

We want you to know what to expect after placing an order with Trogography. Delivery times vary depending on the products ordered, as some items are produced individually while others are available for shipment from existing inventory.

Fine Art Prints

Our ChromaLuxe metal fine art prints are professionally produced to order. Each print goes through a production and finishing process that may include printing, mounting, framing, inspection, and packaging before shipment.

Please allow approximately 3 to 4 weeks from the date of your order for delivery within the United States.

This estimate includes both production and shipping time. Actual delivery dates may vary based on print size, framing options, production schedules, carrier availability, and other circumstances.

Hardcover Books

Hardcover books are generally shipped from available inventory. Orders are prepared for shipment after payment has been confirmed.

Shipping estimates, when available, are provided during checkout or in your order communications. Delivery times may vary depending on the destination and shipping carrier.

eBooks and Digital Downloads

eBooks and other digital products do not require physical shipping. Once your purchase has been successfully processed, download access is provided electronically.

If you experience difficulty accessing your purchase, please contact us for assistance.

Shipping Confirmations and Delays

For physical products, shipping confirmation and tracking information will be provided when available.

Although we work to fulfill orders within the estimated timeframes, occasional delays may occur due to production schedules, transportation issues, holidays, or other circumstances beyond our immediate control.

If we anticipate a significant delay, we will contact you with updated information and appropriate options, including cancellation and a refund when required by applicable law.