Privacy Policy

Welcome to Trogography. This website is operated by Trogography LLC, a Wyoming limited liability company with its principal business operations based in Illinois.

We respect your privacy and believe you should understand how your personal information is collected, used, shared, and protected when you visit our website, explore our photography and stories, contact us, or purchase products from our online store.

This Privacy Policy explains the types of information we may collect, why we collect it, how it may be shared with trusted service providers, and the choices and rights available to you regarding your personal information.

This policy applies to our website at www.trogography.com and the information processed through its associated features, including our online store, contact forms, and email communications.

We may update this Privacy Policy as our website, business practices, or legal obligations change. The most current version will be available on this page, along with its updated effective date.

When you visit Trogography, contact us, or make a purchase, certain information may be collected to help us operate our website, process orders, respond to inquiries, and improve the visitor experience.

Information You Provide

Depending on how you interact with Trogography, we may collect information such as your name, email address, telephone number, billing and shipping addresses, and the details of your communications with us.

When you place an order, we also collect information about the products purchased, transaction details, order status, and information necessary to arrange payment and fulfillment.

Payment card information is handled through the payment processing systems available at checkout. The information received and retained by Trogography depends on the payment provider and checkout configuration.

If you subscribe to our email communications, we may collect your email address and subscription preferences.

If you create a customer account, we may also retain account details and information associated with your purchases.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, approximate geographic location, referring website, pages visited, and interactions with our content.

This information may be collected through website logs, cookies, analytics tools, and security technologies. It helps us understand how visitors use Trogography, maintain website functionality, identify technical issues, and protect against unauthorized activity.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, customer sessions, website preferences, performance measurement, and security.

Some technologies may be provided by third-party services integrated with our website. Their specific purposes and the choices available to visitors are discussed in the relevant sections of this Privacy Policy.

Payment Information

We use Stripe to securely process credit and debit card payments through our online store. Payment card details are processed through Stripe’s payment systems. Trogography receives information necessary to confirm and manage transactions, such as payment status, transaction identifiers, and limited payment details when available. We do not receive or store complete payment card numbers through our Stripe integration.

Trogography uses personal information to operate our website, fulfill customer orders, respond to inquiries, maintain website security, and improve the experience we provide to visitors and customers.

Processing and Fulfilling Orders

When you purchase a product through our online store, we use the information necessary to process your transaction, confirm your purchase, arrange production or fulfillment, calculate applicable taxes and shipping charges, and provide order updates.

We also use order information to respond to customer questions, resolve payment or delivery issues, and process returns or refunds when applicable.

Customer Communication

When you contact Trogography through our website, we use the information you provide to respond to your inquiry and assist with questions concerning our photography, products, orders, or other matters.

This may include communications submitted through our general inquiry, order inquiry, and licensing inquiry channels.

Email Communications

If you choose to subscribe to our email communications, we may use your email address and subscription preferences to share news about Trogography, new photography, books, products, and other updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to complete a purchase or provide customer assistance.

Website Performance and Improvement

We use website activity and technical information to understand how visitors discover and interact with Trogography, identify performance issues, improve navigation, and evaluate the effectiveness of our website content and promotional efforts.

Where appropriate, we use aggregated or statistical information to better understand overall website activity.

Security and Legal Obligations

We may use information to detect and prevent fraudulent transactions, unauthorized access, spam, and other activities that could compromise our website or customers.

We also process and retain information when reasonably necessary to meet applicable legal, tax, accounting, recordkeeping, and regulatory obligations.

Trogography works with third-party technology providers and business partners that help us operate our website, process purchases, fulfill orders, communicate with customers, and maintain website performance and security.

We share personal information with these providers when reasonably necessary for the services they perform. The information shared depends on the nature of the service and your interaction with our website.

Payment Processing

Our online store accepts credit and debit cards, as well as Google Pay. We use Stripe to securely process payments and manage related transactions, including payments made through Google Pay when processed through our Stripe integration.

Payment information is handled by the applicable payment providers in accordance with their privacy practices. Trogography receives the transaction information necessary to confirm purchases, manage orders, and provide customer assistance.

For additional information, please review the Stripe Privacy Policy and Google Privacy Policy.

Website Hosting and Security

Our website uses hosting, infrastructure, and security providers, including Liquid Web and Cloudflare. These providers may process technical information, such as IP addresses, device information, and website activity, to deliver website content, maintain performance, and help protect against unauthorized access and malicious activity.

Order Production and Fulfillment

When you purchase a physical product, we may share the information necessary to produce, package, ship, or deliver your order with printing partners, fulfillment providers, and shipping carriers.

This information may include your name, shipping address, contact information, and relevant order details.

Email Communications

We use MailPoet to manage email subscriptions and distribute communications to subscribers who have confirmed their interest in receiving Trogography updates.

Our FooConvert subscription forms collect subscription requests and pass the relevant information to MailPoet. Subscribers must confirm their email addresses before their marketing subscriptions become active.

Website Analytics

We use Google Analytics to better understand how visitors discover and interact with our website. Google Analytics may process information about website activity, device characteristics, and visitor interactions in accordance with its applicable privacy practices.

You can learn more about Google’s handling of information through its Privacy Policy.

Legal and Business Requirements

We may disclose information when reasonably necessary to comply with applicable laws, respond to valid legal requests, investigate suspected fraud or security incidents, protect our legal rights, or fulfill other lawful obligations.

We do not share customer information with third parties for purposes unrelated to operating Trogography, providing requested products or communications, or meeting applicable legal obligations, except where separately disclosed or authorized.

Trogography uses cookies and similar technologies to support website functionality, maintain security, understand how visitors use our website, and provide a reliable shopping experience.

Essential Cookies

Certain cookies help operate our online store, maintain shopping cart contents, manage customer sessions, and support website security. Disabling these cookies may prevent some website features from functioning properly.

Analytics Cookies

We use Google Analytics to understand general website activity, including how visitors find Trogography and interact with our pages. This information helps us evaluate website performance and improve the visitor experience.

Managing Cookies

Most web browsers allow you to view, block, or delete cookies through their privacy and security settings. You can adjust these settings according to your preferences, although restricting certain cookies may affect shopping cart functionality or other website features.

You can also learn about Google’s available analytics controls and opt-out options at Google’s Privacy and Terms website.

Browser Privacy Signals

Some browsers provide privacy preference signals, including Do Not Track and Global Privacy Control, that communicate preferences about online tracking or certain uses of personal information.

The effect of these signals depends on the technologies involved and applicable law. Trogography will honor legally required privacy choices and requests. Visitors may also contact us with questions about the collection or use of their personal information.

At Trogography, we respect your privacy and believe you should have a clear understanding of how your personal information is handled.

Depending on your location and applicable privacy laws, you may have certain rights concerning the personal information we collect and maintain.

Accessing Your Information

You may request information about the personal data we maintain about you, including information associated with previous purchases, customer accounts, or communications.

Correcting Your Information

If your personal information is inaccurate or outdated, you may ask us to review and correct it. Customers with website accounts may also be able to update certain information directly through their account settings.

Requesting Deletion

You may request that we delete personal information associated with you. We will evaluate and respond to these requests in accordance with applicable law.

Certain information may need to be retained for legitimate purposes, including tax and accounting requirements, transaction records, fraud prevention, dispute resolution, and other legal obligations.

Email Subscription Choices

You may unsubscribe from Trogography’s marketing emails at any time using the unsubscribe link provided in those communications.

Unsubscribing from marketing messages does not prevent us from sending necessary transactional communications relating to purchases or customer inquiries.

Additional Privacy Rights

Depending on applicable law, you may have additional rights concerning access, portability, correction, deletion, or certain uses and disclosures of your personal information.

Where required, we will provide appropriate methods for exercising these rights and will not unlawfully discriminate against individuals for doing so.

Submitting a Privacy Request

If you would like to ask about your personal information or submit a privacy-related request, please contact us through our Contact Us page.

To protect personal information, we may need to verify your identity before responding to certain requests. We will handle requests within the timeframes required by applicable law.

Trogography takes the privacy and security of personal information seriously. We retain information for legitimate business purposes and take reasonable measures to help protect it from unauthorized access, misuse, loss, or disclosure.

How Long We Retain Information

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal and regulatory obligations, maintain appropriate business records, and resolve customer inquiries or disputes.

Retention periods may vary depending on the type of information and its purpose.

• Order Information: Purchase records, billing and shipping details, and related communications may be retained as necessary for order fulfillment, accounting, tax reporting, warranty matters, and other legal obligations.
• Contact Form Submissions: Information submitted through our contact forms may be retained as needed to respond to inquiries, provide customer assistance, and maintain relevant business correspondence.
• Email Subscriptions: Subscription information is maintained to manage email communications and subscriber preferences. When you unsubscribe, certain limited records may be retained to honor your request and prevent unwanted future communications.
• Website and Security Information: Technical logs and related information may be retained for appropriate periods to support website operations, performance monitoring, security, and troubleshooting.

When personal information is no longer reasonably needed, we take appropriate steps to delete it, anonymize it, or otherwise manage it in accordance with applicable requirements.

How We Protect Information

We use website security measures and reputable technology providers to help safeguard information processed through Trogography.

These measures may include encrypted connections, access controls, website monitoring, security protections, and payment processing systems designed to protect sensitive transaction information.

Access to customer and business information is limited to individuals and service providers who require it for legitimate operational purposes.

Although we take reasonable precautions, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Security Concerns

If you believe information associated with your interactions with Trogography has been compromised, please contact us through our Contact Us page so we can investigate and take appropriate action.

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology providers, or applicable legal requirements.

When changes are made, we will publish the revised policy on this page and update the effective date.

We encourage visitors to review this page occasionally to stay informed about how Trogography collects, uses, shares, and protects personal information.

If a change requires additional notice or consent under applicable law, we will provide it as required.

If you have questions about this Privacy Policy, how Trogography handles personal information, or the privacy practices described on this website, we welcome your inquiries.

You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

Please submit privacy-related questions or requests through our Contact Us page.

To protect your information, we may request reasonable verification of your identity before processing certain requests.

We will review and respond to privacy inquiries in accordance with applicable law.

Trogography LLC
Wyoming Limited Liability Company
Principal Business Operations: Illinois
www.trogography.com